This service allows travelers and beneficiaries to submit formal complaints related to civil aviation services, including complaints concerning airlines, airport services, ground services, or other relevant operational practices. The authority is committed to reviewing all complaints received according to established procedures, ensuring professional and confidential follow-up.
The Authority is committed to providing a clear and user-friendly digital experience for travelers and receives and follows up on complaints and feedback according to institutional procedures aimed at improving service quality and enhancing traveler satisfaction. All requests and complaints submitted through the website are subject to review in accordance with the Authority's approved regulations and procedures, and additional information may be requested when necessary to complete the process.
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